My first real change program was to review and optimise our current processes back in 2010. I had little to no experience in process management but as a control freak I started to learn and love process management very quickly.
The biggest problem at that time was that we had a small amount of real processes. None of them was properly documented and we had no clear process owners. So, we almost had a black sheet to start with, for improving our process management.Continue Reading…